Privacy policy

1. Who we are

This policy explains how Tauxmix (“Tauxmix”, “we”, “us”) collects, uses, discloses and protects personal information when you visit tauxmix.com, open an account or use our services. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Québec, the Act respecting the protection of personal information in the private sector as amended by Law 25.

2. Information we collect

• Identity and contact details, such as your name, email address and phone number.
• Verification information required to confirm your identity and meet anti-money-laundering obligations.
• Financial information, such as funding methods, deposits, withdrawals and transaction history.
• Technical information, such as your IP address, device and browser type, and the pages you visit.

3. How we use your information

We use personal information to open and administer your account, verify your identity, execute and report on transactions, respond to support requests, protect the platform against fraud and abuse, and meet our legal and regulatory obligations. With your consent, we may also send you product news and educational content, which you can unsubscribe from at any time.

4. Consent

We collect, use and disclose personal information with your consent, except where the law permits or requires otherwise. You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawing consent may limit our ability to provide some services.

5. Sharing with third parties

We share personal information only with service providers that help us run the platform, such as hosting, identity verification, payment processing and customer-relationship tools, and only to the extent they need it. These providers are bound by contract to protect your information. We may also disclose information when required by law. We never sell personal information.

6. Storage and transfers outside Canada

Some of our service providers may process information outside Canada, including in the United States. When that happens, your information is subject to the laws of that jurisdiction, and we use contractual and technical safeguards to protect it.

7. Retention

We keep personal information only as long as necessary for the purposes described here and to satisfy legal, accounting and regulatory requirements. When it is no longer needed, it is securely destroyed or anonymized.

8. Security

We protect personal information with safeguards appropriate to its sensitivity, including encryption in transit and at rest, strict access controls, continuous monitoring and regular staff training.

9. Cookies and local storage

We use a small number of cookies and similar technologies: a functional cookie that caches market prices for 24 hours so the price ticker loads quickly, and browser local storage that briefly holds the details you enter in our sign-up form until your request is submitted. On your first visit we read your browser's language setting to show the site in English or French; if you pick a language with the EN/FR switch, local storage remembers that choice. When you arrive through a partner link, a marketing tag may also record that visit. You can clear or block cookies in your browser settings.

10. Your rights

You may ask to access the personal information we hold about you, have it corrected, or withdraw your consent to its use. Residents of Québec have additional rights under Law 25, including the right to data portability and to be informed when a decision is based exclusively on automated processing. To exercise these rights, contact us at the address below.

11. Minors

Our services are intended for adults who have reached the age of majority in their province or territory of residence. We do not knowingly collect personal information from minors.

12. Contact and complaints

Questions or requests about this policy can be sent to our Privacy Officer at [email protected]. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, in Québec, the Commission d’accès à l’information. We may update this policy from time to time; the date at the top of this page shows the latest version.